FAQ

SouthCross Electric, we believe part of our mission is to educate our Cabarrus County customers on the basic workings of the electrical components in their homes and businesses. Our estimators and journeyman electricians are happy to answer any questions, large or small.   Feel free to call us at 704.794.6600 if you have any additional questions!

What does a homeowner need to fix simple home repair problems?

If you’re a handy homeowner, it’s possible to fix many simple repair problems yourself. But keep in mind that safety comes first. With basic tools such as wire strippers, pliers, diagonal cutters (dikes), screwdrivers (flat and Phillips head), a hammer, a plug tester, and an electrical circuit tester, you can fix small electrical problems. If the problem is with a faulty appliance, SouthCross Electric will be happy to troubleshoot and direct you to the appropriate appliance repair contractor in the Cabarrus County area.

How do I reset my circuit breaker?

First, look for the breaker that’s set in the middle. Then flip the breaker all the way off. You should feel a slight resistance as the spring inside resets. After you feel this, turn the breaker back on. Your power should be restored. In case the breaker doesn’t reset, call us and we’ll troubleshoot the problem for you.

 Can I change my own outlets and switches?

If it is a simple problem with your home electrical system, you as a homeowner with basic electrical knowledge, you can fix it yourself. Keep in mind that safety is paramount when dealing with electricity! First thing you should always do, is turn off the circuit breaker in your panel. Never do any work on an energized circuit. Most homeowner issues such as replacing switches or outlets are simple. To understand some of the basics, there are good do-it-yourself books in the library or local hardware store.

When changing an outlet or switch, the main thing to remember is the longer slot on the outlet device must be connected to the neutral (white) wire. The black (or hot) wire connects to the smaller slot. The green (or bare) wire connects to the ground slot. You’ll also need to purchase a plug tester so you can test each outlet after installation.

How do I replace my own light fixture?

Replacing a light fixture is a more complicated process than working on a plug or a switch. Some older homes don’t have a junction box, and new fixtures require a junction box to be installed. Remember this: each installation needs to be evaluated individually. If the installation doesn’t seem straightforward, call us to request a qualified electrician to perform the installation for you.